|Title of job:
Manager: Key Account Management
|Number of subordinates: 0||MTN Job Level: 3||
Location of the job:
MTN Regional Opco Cote d’Ivoire
|Solid Reporting Line:||Senior Manager : Senior Global Accounts Management (GAM)|
|Dotted Reporting Line:||N/A|
The Manager (KAM) will manage a group of selected global MNC accounts (1 to 5 small to medium accounts) with a prime focus on increasing share of wallet. The role will work with a diverse team (including but not limited to Sales, Pre-Sales/Solution Architects, Service Managers) to maintain and grow account base and ensure service delivery and customer satisfaction.
MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Manager: Key Account Manager must therefore ensure the successful delivery in context of:
Constant dynamics and local challenges in the economic, regulatory and legal environments.
The Manager: KAM will be accountable to achieve the following objectives:
MNC account decision making and relationship maps.
Billing and sales support function
Flexibility to travel (local / international)
– As per MTN DOA
Leadership and Account Team Management:
Ensures the alignment of expectations with senior members of the team.