The Human Resources Department of MTN CI calls for external applications for the following position :

MISSION

To lead the end-to-end product lifecycle, product delivery and digital ecosystem development across the Consumer Business Unit, ensuring that MTN Côte d’Ivoire delivers innovative, customer-centric and commercially successful products, digital platforms, digital services and device propositions.

The role is accountable for transforming customer and business requirements into market-leading solutions by owning product design, delivery governance, launch readiness, lifecycle optimization and platform evolution, while acting as the primary business interface with Technology, IT and Group teams.

The incumbent drives excellence accelerates time-to-market and enables MTN’s transition towards a platform-led and digital-first operating model.

OPERATIONAL DELIVERY

Product Lifecycle Management

• Define and manage the Consumer Product Roadmap.
• Lead product ideation and innovation processes.
• Translate customer needs into product requirements.
• Manage product evolution, enhancement and retirement.
• Ensure portfolio alignment with business strategy.
• Drive product simplification and portfolio optimization.
• Own the end-to-end product delivery process.
• Develop and govern product development pipelines.
• Prioritize developments with Technology and IT teams.
• Lead cross-functional product development governance.
• Monitor delivery milestones and timelines.
• Remove execution bottlenecks and risks.
  • Partner with Technology and IT teams to ensure delivery excellence.
  • Collaborate with Consumer Segments and CVM teams.
  • Align with Customer Experience and Commercial functions.
  • Partner with Technology and IT teams to ensure delivery excellence.
  • Collaborate with Consumer Segments and CVM teams.
  • Align with Customer Experience and Commercial functions.
  • Manage OEM, content and ecosystem partners.
  • Ensure alignment with MTN Group strategic direction.
  • Partner with Technology and IT teams to ensure delivery excellence.
  • Collaborate with Consumer Segments and CVM teams.
  • Align with Customer Experience and Commercial functions.
  • Manage OEM, content and ecosystem partners.
  • Ensure alignment with MTN Group strategic direction.
  • Manage OEM, content and ecosystem partners.
    • Drive launch readiness and commercialization.
    • Govern User Acceptance Testing (UAT).
    • Digital Platform Management
    • Define platform vision and roadmap.
    • Own MTN One evolution and business requirements.
    • Lead customer journey design.
    • Drive digital engagement and monetization.
    • Prioritize features and releases.
    • Govern platform adoption initiatives.
    • Ensure platform integration across consumer journeys.

    Digital Services Management

    • Manage the Digital Services portfolio lifecycle.
    • Identify and develop new digital growth opportunities.
    • Manage strategic partnerships and ecosystems.
    • Drive customer adoption and engagement.
    • Enhance digital customer experiences.
    • Deliver digital growth ambitions.

    Devices & Ecosystem Management

    • Define device growth and penetration strategy.
    • Lead OEM relationship management.
    • Drive smartphone adoption initiatives.
    • Manage device financing programmes.
    • Lead IMEI-based proposition development.
    • Support 4G and 5G migration strategies.
    • Develop device-led acquisition and retention initiatives.

    Innovation & New Product Development

    • Lead customer-centred innovation initiatives.
    • Identify emerging technologies and business opportunities.
    • Develop business cases for new products.
    • Conduct pilots and proof-of-concept initiatives.
    • Support commercialization of new products and services.

    Stakeholder & Partner Management

  • Partner with Technology and IT teams to ensure delivery excellence.
  • Collaborate with Consumer Segments and CVM teams.
  • Align with Customer Experience and Commercial functions.
  • Manage OEM, content and ecosystem partners.

Managerial / Supervisory Responsibilities

• Coach and mentor direct reports to ensure staff motivation is high
• Ensure skill transfer for staff development, motivation and business continuity
• Ensure the team is led, motivated and rewarded to achieve high-performance areas
• Guide and direct suppliers and third parties in achieving Opco objectives
• Identify staff training and development needs and implement necessary actions
• Manage team (including recruitment, on-boarding, attrition)
• Set goals and objectives for direct reports, monitor progress and maintain motivation
• Set up appropriate structure to meet departmental management objectives
• Provide an advisory function on governance and best practices in client experience

EDUCATION / BUSINESS DEGREE

• Master’s degree in Marketing, Telecommunications, Business Administration, Information Technology, Engineering or equivalent
• Fluent in both English and French

WORK EXPERIENCE

• Minimum 8 Years in telecommunications, technology or digital business experience
• Minimum 5 years in Product Management, Digital Services or Digital Platforms
• Proven experience in product lifecycle management.
• Proven experience leading cross-functional product delivery teams.
• Experience managing product development with Technology and IT teams.
• Experience managing digital platforms, ecosystems and strategic partnerships.
• Demonstrated commercial and customer experience management exposure
• 04 years minimum experience in team management
• Experience working in a multinational and/or in various regions would be an advantage.

KNOWLEDGE

• Good knowledge of Telecoms environment (broad view of the market, products and competition)
• Deep understanding of the Ivorian and West African Market Dynamics
• Good understanding of MTN CI’s business strategy
• Good knowledge in digital products services in Telecom
• Knowledge of digital platforms and technologies
• Market analysis
• Digital Product Development / management
• Design and User Experience
• Digital Strategy implementation
• Customer Relationship Management
• Project Management Principles and Practices (e.g agile methodology)
• Quality Management Principles and Practices (Advanced)
• Change Management (Advanced)

• Stakeholder management (advanced)
• Process management/reengineering (advanced)

SKILLS

• Strategic Thinking
• Digital strategy
• Pricing strategy
• Roadmap development
• Analytical Skills
• Communication
• Decision Making
• Strong Computer Skills
• Strong negotiation and conflict management skills
• Business Cases writing
• Planning Skills
• Project Management Skills
• Change Management Skills
• Stakeholder Management
• Risk Management skills
• Management skills (team management and development)

BEHAVIORAL QUALITIES

• Be creative
• Autonomous work
• Work under pressure
• Strategy Implementer
• Decisive Problem Solver
• Value Creator
• Culture and change champion
• Promotes team development
• Excellent interpersonal skills
• Rigor, Method, Critical and synthesis mind
• Detail oriented and high alertness level
• Proactivity and prospective thinking
• Listening
• Networking
• Result, service and customer satisfaction oriented

VALUES AND VITAL BEHAVIOUR

We at MTN CI are a purpose and value-led organization.

At MTN CI, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application !

Lives MTN Values: Lead with care, Can-Do with Integrity, Collaborate with Agility, Serve with Respect, Act with Inclusion